Privacy Policy
Last updated: July 28, 2026
This Privacy Policy explains how SweezCloud (“we”, “us”, or “our”) collects, uses, and protects information when you visit https://sweezcloud.com, use our client portal at https://client.sweezcloud.com, or purchase our services.
By using our website or services, you consent to this Privacy Policy. If you do not agree, please stop using the website and related services.
1. Information we collect
We may collect information that you provide directly, including:
- name, company name, email address, phone number, and billing address
- account login details and support ticket content
- order, invoice, and payment-related information needed to process purchases
- domain registration contact details when you register or transfer a domain
- any files, messages, or other information you choose to send us
When you visit our website or portal, we may also collect technical information such as IP address, browser type, device information, referring pages, timestamps, and general usage data.
2. How we use your information
We use the information we collect to:
- provide, operate, and maintain our website and hosting services
- create and manage customer accounts
- process orders, invoices, renewals, and payment confirmations
- provide customer support and respond to requests
- send important service, billing, security, and abuse-related notices
- improve reliability, performance, and product features
- detect, prevent, and investigate fraud, spam, or abuse
- meet legal, tax, and regulatory obligations
We may also send occasional product or service updates where permitted. You can ask us to stop marketing messages, but we may still send essential account and billing notices.
3. Log files
Like most hosting providers, we use log files as part of normal website and infrastructure operations. Log data may include IP addresses, browser type, internet service provider, date and time stamps, referring or exit pages, and related technical events. This information helps us analyze trends, administer systems, protect security, and diagnose issues.
4. Cookies and similar technologies
Our website and client portal may use cookies or similar technologies to keep you signed in, remember preferences, improve usability, and understand how pages are used. You can control cookies through your browser settings. Disabling cookies may affect login and some portal features.
5. Payments and third-party processors
Payments are processed through the client portal and third-party payment providers. We do not store full card details on our marketing website. Payment providers process information under their own privacy and security practices. We receive confirmation details needed for invoicing, reconciliation, and support.
6. Sharing of information
We do not sell personal information. We may share information only when needed to:
- operate services through trusted processors such as payment, domain registry, or email providers
- comply with law, regulation, legal process, or government requests
- protect the rights, security, and integrity of SweezCloud, our customers, or the public
- support a business transfer such as a merger or acquisition, where permitted by law
Third-party websites linked from our site have their own privacy practices. This policy applies only to SweezCloud services.
7. Data security
We take reasonable administrative and technical measures to protect account and service data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your passwords confidential and for securing applications and content you host with us.
8. Data retention
We keep account, billing, and support records for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal or accounting requirements. After an account is closed, some records may be retained for a limited period before deletion or anonymization.
9. Your choices and rights
You can review and update many account details in the client portal. Depending on applicable law, you may also request access, correction, deletion, restriction, or a copy of certain personal data we hold about you.
To make a privacy request, contact support@sweezcloud.com. We may need to verify your identity before responding. We aim to respond within a reasonable period and, where required by law, within about one month.
10. Children’s privacy
SweezCloud services are intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take steps to remove it.
11. International processing
Our infrastructure, support tools, and service partners may process information in more than one country. By using SweezCloud, you understand that your information may be transferred to and processed in locations where we or our providers operate.
12. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Continued use of the website or services after changes are posted means you accept the updated policy.
13. Contact
For privacy questions or requests, email support@sweezcloud.com or open a ticket in the client portal.
Related documents: Terms of Service and Refund Policy.